7win7's Privacy Policy

7win7 is a trusted online casino and betting platform in Bangladesh. We believe that protecting every user's privacy is our fundamental responsibility. This privacy policy explains what information we collect when you use 7win7's website and services, how that information is used, and what measures we take to keep your data secure.

By using our platform, you agree to the terms described in this privacy policy. Please read this policy carefully, and if you have any questions, contact our support team.

Types and Sources of Information We Collect

We collect your information in several ways. The types and sources of information collected are described in detail below:

1.1 — Registration and Account Information

When you create an account at 7win7, we collect the following information from you:

• Full name (in Bengali or English)
• Email address
• Mobile number
• Date of birth (for age verification — only users aged 21 or above may use the platform)
• Payment method details (information related to bKash, Nagad, Rocket, or bank account)

1.2 — Automatically Collected Information

Some information is collected automatically while you browse our website, such as:

• IP address and device identifier
• Browser type and version
• Operating system information
• Which pages you visited and how long you spent on them
• Referral source (where you came from before reaching our site)
• Information collected through cookies and similar tracking technologies

1.3 — Transaction Information

Information related to financial transactions on our platform — such as deposit amounts, withdrawal history, bonus usage records, and gaming activity logs — is stored.

1.4 — Information Provided Through Contact

When you seek support through our live chat or email ([email protected]), we also store the details of that conversation.

Purposes for Using Your Information

We use the information we collect only for the following legitimate purposes:

2.1 — Account Management and Verification

We use your registration information to successfully create and manage your account and to complete the identity verification process. This is essential for preventing fraud and irregular activity.

2.2 — Payment Processing

Your payment information is used to complete deposit and withdrawal transactions at 7win7. We process transactions via bKash, Nagad, Rocket, and bank transfer, and this information is handled securely.

2.3 — Providing Customer Support

We use your information to respond quickly and effectively to any questions, complaints, or support needs you have. This information plays a key role in delivering our 24/7 live chat and email support.

2.4 — Platform Improvement and Personalisation

By analysing your preferences and usage patterns, we continuously improve 7win7's services and user experience. This allows us to show you more relevant games, offers, and content.

2.5 — Security and Risk Management

We review user information to ensure cybersecurity, prevent fraud, and enforce responsible gaming policies.

2.6 — Legal Obligations

We may use your information where necessary to comply with applicable laws, regulations, and guidance from regulatory authorities.

Policy on Sharing and Disclosing Information

We do not sell your personal information to third parties or transfer it for commercial purposes. However, we may share information in the following circumstances:

3.1 — Service Partnerships

Specific information may be shared with our trusted service providers who assist in delivering essential services such as payment processing, technical support, and fraud prevention. These partners are required to adhere to 7win7's privacy standards.

3.2 — Legal Requirements

We are obligated to disclose information when required by court order, a lawful request from law enforcement agencies, or applicable legal obligations.

3.3 — Business Restructuring

In the event of any corporate merger, acquisition, or asset transfer, user information may be transferred. We will provide advance notice if such a change occurs.

3.4 — With Your Consent

Outside the circumstances mentioned above, we will always obtain your explicit consent before sharing your information in any other case.

Data Security Measures

7win7 has implemented the highest level of technical and procedural measures to protect your information:

4.1 — SSL Encryption

All data transmitted on our website is protected by SSL (Secure Socket Layer) encryption technology. This ensures that your login credentials, payment details, and personal data cannot be intercepted or read by any third party.

4.2 — Access Controls

Only authorised staff can access your information, and each of them is required to comply with strict confidentiality agreements. Access logs are reviewed regularly.

4.3 — Data Storage Security

Information stored on our servers is kept in encrypted form and verified through regular security audits. Passwords are never stored in plain text — they are always stored in hashed form.

4.4 — Security Incident Response

In the event of a data breach, we will promptly notify affected users and take the necessary steps to limit the damage.

Cookies and Tracking Technologies

We use cookies and similar technologies on our website to help improve your browsing experience.

5.1 — Essential Cookies

These cookies are essential for the basic functioning of the site. They are used to maintain login sessions, complete security checks, and remember your preferences.

5.2 — Analytical Cookies

These cookies help us understand how users are using the site. This information is analysed in aggregate and is not used to identify any individual.

5.3 — Managing Cookie Preferences

You can control cookies through your browser settings. However, please note that disabling certain cookies may cause some features of the site to not work properly.

Data Retention Period

We retain your information only for as long as it is necessary to fulfil the purpose for which it was collected, or as long as it is required to meet legal obligations.

• Active account data: Fully retained for as long as the account remains active.
• Financial transaction records: Retained for the period required under applicable law.
• Closed account data: Retained for a specified period after the account is closed, then securely deleted.
• Customer support communications: Retained for as long as they remain relevant.

Your Rights

You have the following rights over your personal information:

7.1 — Right to Access

You have the right to know what information we hold about you. Upon request, we will provide you with a copy of that information.

7.2 — Right to Rectification

If any information stored in your account is incorrect or incomplete, you may request that it be corrected. We will make the correction in a timely manner.

7.3 — Right to Erasure

In certain circumstances, you may request that your personal information be deleted. However, some information may need to be retained due to legal obligations.

7.4 — Right to Object to Processing

You have the right to object to the processing of your data for marketing communications or profiling.

7.5 — How to Exercise Your Rights

To exercise any of the rights mentioned above, contact our support team: [email protected] — we provide support in both Bengali and English, 24/7.

International Data Transfers

As 7win7 is an international platform, in some cases your information may be processed or stored on servers located outside Bangladesh. In such cases, we still ensure that the transferred information is handled in accordance with protection standards consistent with this privacy policy.

For international data transfers, we ensure appropriate contractual safeguards are in place and work only with trusted partners who comply with international data protection standards.

Protection of Minors' Information

7win7 is a platform exclusively for users aged 21 and above. We do not knowingly collect information from minors. If we become aware that a minor has created an account, we will immediately close that account and delete the associated information.

Age verification is a mandatory part of our registration process and we make no exceptions in this regard.

Policy Changes and Updates

7win7 may update this privacy policy from time to time. For any significant changes, we will notify you in advance — either by email or through a clear notice on our platform.

Continued use of the platform after any changes will be taken as your acceptance of the new policy. We therefore recommend reviewing this page regularly. You can confirm the latest version by checking the "Last Updated" date at the top of the page.

Contact Us

If you have any questions, concerns, or requests for information regarding this privacy policy, please contact us through any of the following channels:

• Live Chat: Get instant support through the live chat available 24/7 on our website.
• Email: [email protected] — we respond in both Bengali and English.

Our support team is always ready to address any privacy-related concerns you may have. We believe that transparency and user trust are the foundation of a healthy and lasting relationship.